SERVICES

The Security Concierge role is a high-visibility front-facing role. One of the main security concierge duties is to be circulating among visitors, patrons, and employees not just to protect property and preserve order but to offer customer assistance as well.

We supply officers that are professional, presentable, helpful, and have strong interpersonal skills. Our reception security staff are proficient at performing the regular customer-facing duties and monitoring the security of your premises. We provide reception security services for clients in a wide range of sectors, including corporate offices and more.

Our guards represent the face of our company through their expert knowledge of their role, your company, and our morals. They are smartly dressed and take pride in their appearance and are always courteous to customers and colleagues alike.

What our Reception Security officers can do?
From welcoming your guests, assisting in an emergency, to noticing when something isn’t right, our reception security officers will take care of all your needs and exceed your expectations. Some of the duties our officers can carry out include:

• Welcoming your visitors and providing a positive first impression
• Answering alarms and investigating disturbances
• Receiving and passing on mail deliveries
• Dealing with your tradesmen and contractors
• Assisting with emergency evacuation
• Assisting with emergency evacuation
• Contacting relevant authorities in cases of emergency.
• Logging details of guests and visitors to the site and maintaining full and accurate written logs.
• Direct visiting vehicles and delivery vehicles to the correct area when required.
• Maintaining strict no smoking policies
• Contribute as a team member to ensure a positive customer experience for all visitors/customers.
• Inputting and accessing data from PC-based databases (Use of Microsoft Office Packages)
• Locking and unlocking the premises at specified times
• Remaining a visual deterrent to anti-social behaviour
• Always maintain a smart appearance
• Work in a team as well as on your own
• Be confident to undertake 100% of all specific duties
• Prevent loss and damage to client site by reporting irregularities
• Observe for signs of crime or disorder and investigate disturbances
• Deal with customers, staff, and visitors in a professional and courteous manner
• Take effective action in an emergency and co-operate fully with the relevant services
• Carry out security patrols throughout the allocated sites perimeter and internal buildings
• Effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors.

What is construction security?
Physical security involves embedding robust security which supports the infrastructure of the site. This means installing measures such as: CCTV, alarm systems and signage.

We at AustGuards Security offer the complete construction and development security solutions for construction sites nationwide. We provide on-site security officers to protect properties, assets, staff, and residents in private or public environments. They are trained to detect, deter, and respond to risks and incidents. They help make your world a safer place. Our security officers can perform security services with a dog, or screening services and loss prevention.

Why is construction site security important?
Theft of expensive equipment. Risk of serious injury can result in compensation claims. Protecting against vandalism and arson. Preventing trespassers from entering the building site and climbing on equipment which puts not only the valuables but also the trespasses in danger.

Our construction security solutions include manned guards based at your premises, monitoring of CCTV cameras and alarm systems and the implementation of our guard patrol monitoring system.

From groundworks to completion,AustGuards Security can offer you peace of mind for the duration of your build.

What does a construction security guard do?
The site security guard controls all vehicles and visitors to the construction site; logs the listing of all vehicles, deliveries, and visitors on the construction site; as well as escorts visitors to the construction office, and secure entrance during non-operating hours.

Construction sites are a high target for criminals who may look to steal machinery or tools, or to vandalise sites that are close to completion or hand over. We advise our clients to securely lock up all machinery and tools at night and to highlight to us the problem areas on site.

A lot of our clients have praised us on our ability to deal with Traveller and Homeless issues and the problems which can be associated with empty construction sites. Our guards maintain rigorous access control and ensure no unauthorised visitors or workers enter the site.

Children are also a major issue for construction sites. Their unauthorised access is extremely dangerous and an occurrence that all site managers will attempt to avoid. Our guards are aware of the ways in which children attempt to enter construction sites (to retrieve a ball, or for somewhere to hide) and have been advised to tackle these issues in a sensitive but forceful manner.

What is a warehouse security?
Warehouse security is a critical component for any modern business dealing with hardware products. All hardware equipment and products are stored in warehouses, typically far away from where distribution of the equipment takes place.

What tasks will our guards perform on site in the case of warehouse security?

• Carpark supervision
• Visual deterrent
• Access control
• Receiving and managing deliveries
• CCTV Surveillance
• Conducting periodical patrols
• Conducting patrols
• Safety Supervision

Why security is important in industry?
Effective and reliable workplace security is very important to any business because it reduces insurance, compensation, liabilities, and other expenses that the company must pay to its stakeholders, ultimately leading to increased business revenue and a reduction in operational charges incurred.

Our guards can successfully cover the security needs of any industrial or warehouse facility. We have WA licensed guards that can patrol sites, monitor CCTV, respond to emergencies and set alarms. We also place numerous warning boards to hot spots on your site to create an additional visual deterrent to discourage criminals from entering the site. We will assess your site to determine what route to security coverage is required. This is a complimentary part of our service and vital to assuring how the site works and where the problem areas may be.

Security should be high on the agenda for any retail business, whether you run a small boutique, department store or large supermarket. From shoplifting and stock damage to anti-social behaviour and even organised crime, the threats facing retailers are significant.

With unbeatable cross-sector knowledge and expertise, our highly trained security staff can deal with a wide range of security incidents and threats, ensuring that your staff, premises, and assets are properly protected.

For a motivated, dedicated and customer-focused security company that can deliver a rapid and effective response to security breaches choose AustGuards Security Services.

We are a business of talented, driven, and passionate people who enjoy working with companies and individuals who hold the same values. We want to achieve the best possible standards. Our key standards are:

• Clear communication
• Commercial awareness
• Healthy working strategies
• Technical expertise
• Quality procedures and management
• Reliability
• Skilled staff and a professional attitude

AustGuards Security Services has a team of dedicated retail security guards with years of experience working in the industry alongside supermarkets and big-name retailers.

Our retail security staff will act as your eyes and ears on your shop floor, giving your front of house a visual deterrent and your customers the view that your store is well protected.

If shoplifting or any other suspicious activity does occur, you can rest assured that the situation will be dealt with quickly and efficiently, ensuring minimum disruption to your customers and your retail business.

We are also able to offer dual role responsibilities such as fire safety and first aid, keeping your environment safe and your stock secure.

Our clients create a challenging role for our guards, so we have trained our guards to deal with the complexities surrounding these sites. It is necessary for the guard to take a friendly approach and engage with their community but to always stay alert and vigilant to danger to safeguard the staff and customers.

AustGuards Security Services is a trusted and dependable supplier of event security across the WA, with years of private security expertise and a full skill set of services and protective measures. We understand that your security needs are as individual as the occasion itself and we pledge to create a bespoke security solution, no matter the size or kind of event.

Our dedicated WA-licensed event security possesses the knowledge to ensure any event runs hassle-free and everybody is kept safe, from front of house security and mobile patrols to crowd control and emergency planning.

For a motivated, dedicated and customer-focused security company that can provide professional and high-quality event security, get in touch with AustGuards Security Services today and see how we can help make your event a success.

At AustGuards Security Ltd we provide comprehensive man guarding services for all your event needs. We are available 24/7, nationwide and pride ourselves on our ability to understand your needs and deliver as promised.

How can we help you?
We have a wide range of customers who we have successfully provided event security for. Some of these include event security for:

• Charity Events – Our highly trained security guards will ensure that all your hard work is recognised, and your event is a huge success.
• Corporate event security – Our qualified security guards are trained to the highest of standards to ensure your event runs as anticipated.
• Festival and concert security – Our security officers are highly trained in access and crowd control, and emergency planning procedure to ensure your event is always as planned.
• Sporting event security – Our officers will take care of the finer points, including ticket management, crowd control, car park security and VIP security management.
• Party security – Our security guards will protect your guests and keep your venue safe, so you can focus on enjoying yourself.
• Wedding security – Our highly trained security guards can control access and respond rapidly to emergencies, ensuring your big day runs smoothly.

We are at your service:
We invest time and energy in our officers to train them to deal with several scenario situations which encourages their confidence to protect our reputation and to ensure they live up to the promises we make.

Our guards check and screen all visitors and guests to your event and ensure they have authorisation to be present at the event. Our security officers pro-actively deal with any problems and carry out patrols of the entire venue. They liaise closely with your team on all issues and provide a clear and concise records throughout the event.

This helps them remain recognisable and ensures they conform to our rules and professionalism.

Quality Promise:
Should your event security requirement become a regular occurrence, we can re-evaluate pricing and deploy the same regular security officer or team for your event to ensure you receive the same level of service each time.

Diffusing Anti-Social Behaviour:
Our guards are trained to deal with a variety of adverse working situations. Officers faced by racist, sexist, or other unreasonable and unacceptable behaviour by anyone will take the following actions to defuse the situation:

• They will challenge the unreasonable and unacceptable behaviour in a calm, firm and polite but assertive manner without provoking the person.
• They will not enter an argument as to why the comments or behaviour that is offensive. They will not retaliate either verbally or physically.
• If the situation appears to be deteriorating and actual or threatened violence has occurred, the officer will contact the police and inform event management immediately.

We have been providing comprehensive security services for events of all sizes, locations, and requirements for years.

Whether you require security officers to guard the entrance to your wedding venue, mobile patrols to monitor a large festival arena or security guards to carry out crowd control, ticket management or risk assessments, we’ve got you covered.

Each of our security officers are WA licensed and trained to the highest standards.

First Aid:
Many of our Security Officers are trained to provide initial or immediate assistance given to someone who has been injured or taken ill, prior to the arrival of an ambulance, doctor, or other suitably qualified person.

The main aims of first aid are to:

• Preserve life.
• Prevent the condition from worsening.
• Promote recovery; and
• Obtain qualified assistance.

Our specialised key holding, alarm response and lock and unlock services are recognised as industry leading.

With our efficient service you can rest assured that our Security licensed guards will provide a reliable solution, rapidly responding to any alarm call to ensure the absolute safety of your premises and immediately alerting the police if there are any signs of criminal activity.

Each security guard and officer are first aid trained and qualified in health and safety procedures, meaning that you’ll have extra protection in emergency situations.

Responsible and trusted key holding services:
Our team will store a complete set of your keys in a secure, off-site premises. If you require immediate access to your property, our team will be able to grant entry whenever you need it – 24/7/365.

Instant and effective alarm response:
When you leave your property at the end of the day, you’re leaving it vulnerable to crimes such as theft and vandalism. With AustGuards Security Services, a team of security professionals will be standing by to investigate alarm activations, no matter the time of day or night.

We pride ourselves on our average 30 minutes response time, so you have peace of mind that an WA licensed security officer will arrive at the scene ASAP, ensuring any criminals or intruders are stopped in their tracks.

We will unlock and lock your premises for you:
Many businesses will allocate an internal key holder, responsible for locking and unlocking your business at the start and end of the day. Whilst this can work for some businesses, placing this responsibility on one employee can sometimes cause disruption to your business.

Be sure there’s always a trusted and reliable supervisor to open and close your business for you. With our highly trained officers on the case, you’ll also have peace of mind that your employees will never become a target for criminals looking to access your property.

Holding and Alarm Response is a simple and cost-effective security solution for companies wishing to secure their premises during out of office hours.

The benefit of the service is that it removes the need for any staff to respond to an intruder alert, fire, or security alarm activation during the night, giving you peace of mind that your site is in safe hands. You can also provide us access to your site through our key holding service to respond to any issues while you may be abroad or unable to access your site or property.

In the event of an intruder break-in or the activation of an alarm at your premises AustGuards will respond immediately, dispatching one of our local units who will possess the keys for your site and be able to enter it to respond to the alert. Our guards will then email a report to our control room which will allow us to formalise the procedure and email the report to the client.

This fully trained and licenced security officer will check the premises for signs of an intruder and in case of a false alarm will reset the security system. In the event of a break in, they will escalate the incident to Police and a nominated member of your staff. Our officer will remain on site until your premises are fully secured. Our guards will visit your site in our authorised vehicles and remain a visual deterrent until the issues is resolved.

AustGuards Security can also offer an out of hours service for your staff if you do not wish us to hold the keys to the premises. We will meet your member of staff at the location and check the premises with them, so they are not in any danger, remaining with them until the alarm is reset and the premises are secure or in event of a break in, waiting until the Police arrive.

Our 24-hour control room are available to respond to your site needs. We take all the relevant regulations and standards into consideration when storing your keys and ensure only authorised and licensed members of AustGuards Security can access them.

One dedicated staff member will arrange a time to meet with you to run through the procedures for setting and disabling alarms and locking and unlocking your premises and handover these requirements to our team.

If you’re in search of a motivated, reliable, and customer-centric security company that can offer efficient turnaround speeds to security incidents, ensuring every part of your business is fully guarded, speak to us at AustGuards Security Services today.

This service best suits businesses looking to maintain a high level of security and safety at their premises or site, but who do not always have the requirement for a static security officer. Our mobile patrol service is the most cost-effective, efficient alternative to the presence of a static security guard.

Mobile Security Patrols:
With the ability to change between many locations and deliver services such as internal and external patrols, open-air security, as well as operating our patrol vehicles, our mobile patrols can supply security that operates across more than one fixed location.

At AustGuards Security Services, we know that visibility is vital, so trust us to provide fully uniformed mobile security guards and marked patrol vehicles, as well as highly visible boards at entrance and exit points if wanted.

Acting as a strong visual deterrent against would-be intruders and criminals, our patrols vastly decrease the chance of crime such as intrusion, vandalism and theft taking place on your site. Our security staff are trained to respond to a range of security situations, so if any mistrustful or criminal activity does occur you can be sure of a rapid and effective response.

Internal Mobile Security Patrols:
As well as comprehensive protection for outdoor spaces, we can also provide internal mobile patrols. The mobile security supervisor will be able to access your grounds with a set of keys given to us by you, to patrol the interior of your property or outbuildings.

Making sure that all fixtures including windows and doors are locked, our professional security guards can ensure that there’s no way for criminals to gain unlawful entry into your property. In addition to this, we can carry out a full risk assessment of your property and site to determine which security solutions are the most appropriate for your premises.

No matter what solution you select, you can do so with the peace of mind that all our security guards are competent in first aid, as well as well-versed in health and safety procedures.

At AustGuards Security, all visits to the contracted premises are computer recorded and are arranged at irregular times to avoid forming a noticeable pattern that could be exploited by criminals.

To verify the patrols have been correctly undertaken, our patrol monitoring system is installed at the premises and reports downloaded and forwarded to clients on a regular basis. The patrol monitoring system ensures efficient, reliable, and cost-effective patrols are undertaken successfully.

All AustGuards fully uniformed mobile patrol staff are subject to the same vetting standards, and undertake the same training, as our static security officers.

Clients can take our services on a short or long-term basis, and we are available to assist you with mobile patrols nationwide. Many clients have benefited from our mobile patrol services during times where their property may be vacant for long periods of times. This can be during Christmas, Easter and Summer Bank Holidays, or other times of the year where there may not be anyone to monitor the site.

Our mobile patrol service can also be easily combined with any of our other services to further strengthen the security coverage on site during times where your property may be subject to intrusion, vandalism, or threat. If you have a large or dangerous site that is accessible by car, our mobile patrols can ensure the full perimeter of the site is investigated and checked.

Our fleet of cars are fully printed with the necessary warning signs and are regularly serviced to ensure our mobile patrol operation is not disrupted. We can also display our warning boards on your site to deter criminals when we are not on patrol.